Terms and Conditions:

• Online Shopping
• Discounts & Promotional Codes
• Cash on Delivery
• Information about us
• Availability
• Ordering Errors
• No Cancellation Policy

Online Shopping:

• Country of Domicile and Governing Law: The United Arab Emirates is our country of domicile, and any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.

• Accepted Payment Methods and Currencies: We accept Visa, Mastercard, Maestro, American Express, JCB, UnionPay, Discover, RuPay, Mada, Tabby, and Stcpay. Payments can be made in United Arab Emirates Dirham (AED), USD, GBP, and EUR. The displayed price and currency at the checkout page will be the same price and currency printed on the transaction receipt. The amount charged to your card will be shown in your card’s currency.

• Prohibition on Trading with OFAC-Sanctioned Countries: We will not trade with or provide any services to OFAC-sanctioned countries.

• Minors: Customers under the age of 18 shall not register as users of the website or transact on the website.

• Cardholder Responsibilities: Cardholders must retain a copy of transaction records and adhere to merchant policies and rules.

• User Account Responsibility: Users are responsible for maintaining the confidentiality of their accounts, including keeping their login details secure and ensuring unauthorized access is prevented.

• You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will have the opportunity to review your order and correct any errors. We will send you an order acknowledgement detailing the products you have ordered. However, receiving an automatic order acknowledgement does not necessarily guarantee that we will be able to fulfill your order.

• Our acceptance of an order occurs when we dispatch the order. We will send you a dispatch confirmation via email. Once the order is dispatched, the purchase contract will be made, even if your payment has been processed prior to dispatch, unless we have notified you that we do not accept your order or you have canceled your order.

• We reserve the right to refuse an order if we cannot obtain authorization for your payment, if SWTZ Official or any of our partner services suspect fraud, if there has been a pricing or product description error, or if you do not meet any other eligibility criteria set in our terms and conditions.

Sales, Discounts & Promotional Codes:

• Promotional codes and discounts are limited to one code per person per transaction unless otherwise stated. Any orders stacking discounts may be canceled without notice. Unless otherwise specified, codes expire within 1 month of their first release and/or publication unless specified otherwise. We reserve the right to cancel any promotional code for any reason without notice.

• Items sold during sales cannot be returned, exchanged, or refunded. All sales of discounted items are final.

Cash on Delivery:

• Cash on Delivery (COD) payments are accepted only in the following country: United Arab Emirates.

• We accept payments in the local currency. Please note, only cash payments will be accepted – personal cheques or other forms of payment will not be accepted. E-Gift Vouchers or store credit cannot be used for COD orders.

• You will be required to make a cash payment to our Courier Partner at the time of delivery of your order. The Courier Partner carries a small amount of change, so please try to have the exact payment or as close to it as possible.

• The order amount must be paid in full before receiving the package and signing the delivery sheet. The package can only be opened after the payment is made.

• The delivery service is contracted to a third party; therefore, no exchanges, returns, or partial returns of delivered items are allowed. The delivery personnel are not authorized to make any changes to the invoice amount or return any items to the shop.

• Please note, not accepting a delivery or failing to make full payment or exact payment at the time of delivery may result in the loss of Cash On Delivery buying privileges and/or account suspension.

• Our shipping and Cash On Delivery service is managed by the eCommerce division of IQ Fulfillment General LLC.

Information about Us:

• Ownership and Operation: SWTZ Official is a brand licensed and registered in the UAE, and the website (www.swtzofficial.com) is owned, maintained, and operated by the company name mentioned in the registered trade license.

• Please note that your use of the website does not grant you any rights to use our trademarks. Additionally, the content of this website, as well as the products, designs, and associated items, including but not limited to text, graphics, photos, videos, sounds, and arrangements, all fall under the banner of SWTZ Official. These items may not be replicated or used without our prior consent.

Availability:

• All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available, and we will cancel your order. If only some of the products in your order are available, this will be explained in your acceptance and dispatch email. If you pay by credit or debit card, we will not charge you for products that are not available.

Ordering Errors:

• You can make changes to your order up until the point you click the “Place Order” button at checkout.

• In the unlikely event of errors in pricing information, such as when the price of an item is not displayed correctly, we reserve the right to refuse or cancel the order. In such a case, we will contact you about your order and send a notification of the cancellation.

No Cancellation Policy:

• All orders placed are considered final and cannot be canceled once confirmed. We encourage customers to carefully review their selections before completing the checkout process. Due to the nature of our products and operational processes, we are unable to accommodate order cancellations after they have been placed.

If you have any questions or concerns, please reach out to our customer service team for assistance.